P&C Insurer Catastrophe Response
A P&C insurer scaled catastrophe claims processing to 3× FNOL volume during an event — surge-capable agents with 99.9% uptime and FDEE monitoring throughout.
A P&C insurer scaled catastrophe claims processing to 3× FNOL volume during an event — surge-capable agents with 99.9% uptime and FDEE monitoring throughout.
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Challenge
Catastrophe events overwhelmed FNOL capacity — previous automation could not scale dynamically or maintain quality under surge conditions.
Production deployment — not proof-of-concept
Governed agents with full audit trails
Embedded FDE delivery model
Operational accountability through go-live
Approach
Auto-scaling agent infrastructure in private cloud. Triage agents with confidence routing. FDEEs monitored quality hourly during event. Human adjusters focused on complex claims only.
Results
3× FNOL volume handled during peak event week. 99.9% uptime. Average FNOL acknowledgment under 2 minutes.
Production outcomes, not pilot metrics.
Peak FNOL volume handled.
Uptime during catastrophe surge.
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- Can Derisk360 provide references?
- Selected references are available on request during discovery calls.
- What industries are represented?
- Banking, insurance, financial services, and regulated enterprises globally.
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