Digital Bank Onboarding
A digital bank deployed an onboarding agent orchestrating KYC, risk scoring, and product selection — unified workflow reducing time-to-account from days to hours with full audit trails.
A digital bank deployed an onboarding agent orchestrating KYC, risk scoring, and product selection — unified workflow reducing time-to-account from days to hours with full audit trails.
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Challenge
Onboarding required handoffs between KYC, fraud, and product teams — customers abandoned when process exceeded 48 hours. Siloed systems prevented straight-through processing.
Production deployment — not proof-of-concept
Governed agents with full audit trails
Embedded FDE delivery model
Operational accountability through go-live
Approach
Multi-agent orchestrator coordinated KYC verification, risk scoring, and product eligibility. Policy engine enforced regulatory rules. Customer communications with human escalation for edge cases.
Results
Time-to-account reduced from 72 hours to under 4 hours for standard cases. 25% improvement in onboarding completion rate.
Production outcomes, not pilot metrics.
Time-to-account for standard onboarding.
Onboarding completion rate.
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Frequently asked questions
- Can Derisk360 provide references?
- Selected references are available on request during discovery calls.
- What industries are represented?
- Banking, insurance, financial services, and regulated enterprises globally.
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